Delegation for Supervisors

Workshop Aim

Delegation Is one of the fundamental skills of supervising. Its function is to develop team members as well as to free up the supervisor to focus on the leadership roles required. However, many supervisors find this a challenging aspect of the role for three main reasons:
  • Promotion to a supervisory position is usually a result of high skill in a job - not necessarily due to people management ability
  • The relinquishing of control can be intimidating due to feeling "if I don't do it myself, it won't be done properly".
  • Supervisors are frequently measured on the results they achieve, not the development of their teams

Competency Outputs

At the end of this workshop, participants will be able to:
  • Identify the need for and benefits of Delegation
  • Identify and clarify the type of tasks and activities that are appropriate for delegation
  • Identify possible barriers to effective delegation and plan strategies for overcoming them
  • Apply a set of Delegation guidelines and communication principles to delegation situations
  • Ensure that team members are adequately prepared to accept a delegated task or activity

Methodology

A combination of interactive presentations, group discussions, practical exercises and real time learning allow the delegate to develop their skills.

Target Audience: All professionals who need to effectively manage a team.
Module Duration: 1 Day

Time Management at Work

Workshop Aim

This workshop enables supervisors to initiate and sustain a strategy for effective time management in their work place. It aims to enable the supervisor to approach self-organisation from an effectiveness, and not just an efficiency, point of view. The focus of the workshop is on getting the most out of yourself and on understanding and achieving the best results in the time available.

Competency Outputs

At the end of this workshop, participants will be able to:
  • Identify their personal organisation tendencies and pinpoint areas for development;
  • Develop an "importance" orientation to organisation as opposed to an "urgency" one;
  • Analyse their own use of time and determine the weaknesses that they need to address;
  • Identify more effective work methods which they can put into practice in the workplace;
  • Develop action plans to address their self-management pitfalls;
  • Utilise time management techniques appropriate to their style and situation.

Topics / content covered during the module

  • Time management vs self-organisation;
  • Managing paper flow;
  • The move towards self-organisation and management;
  • Identifying and addressing barriers to self-management;
  • Urgency vs importance paradigm;
  • Developing a self-management system;
  • Developing an importance paradigm;
  • Using time-management techniques to increase personal effectiveness.

Methodology

The methodology used in this workshop includes a self-quiz; interactive presentations; group discussions; group exercises; real-time analysis and application.

Target Audience: All professionals who need to effectively manage their time.
Module Duration: 5 - 8 hours, dependent on the level of the group

Handling Non-performers

Workshop Aim

With the introduction of all the legislation governing how employees can be treated in the work place, it is critical that supervisors are equipped with the skills to deal with non-performers effectively. This module equips the supervisor with the skills to deal with non-performance and correct below-par results, in accordance with the labour relations' requirements. The module emphasises the importance of substantive and procedural fairness and consistency of approach.

Competency Outputs

At the end of this workshop, participants will be able to:
  • Identify non-performance and the individuals responsible
  • Identify and understand the legal requirements for handling non-performance
  • Conduct a performance counselling discussion

Topics / content covered during the module

  • The nature of non-performance
  • Identifying performance gaps
  • Specifying the non-performance
  • The purpose of performance counselling
  • The stages of performance counselling
  • Potential pitfalls in performance counselling and how to handle them

Methodology

The methodology used in this module includes interactive presentations; group discussions; planning exercises and skills practices in counselling.

Target Audience: Employees who need supervisory training.
Module Duration: 5 - 8 hours, dependent on the level of the group
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