Problem Solving

Workshop Aim

This module equips managers with the skills necessary to analyse and solve the day-to-day and operational problems that they experience in the work place. It places emphasis on proactive anticipation and prevention as well as on solution orientation. The focus is on getting the manager to examine the underlying causes of problems and not to jump into addressing superficial symptoms, or surface problems. Research has shown that managers who can anticipate and prevent problems from occurring are amongst the most successful in their fields.

Competency Outputs

  • Identify the exact nature of the problems existing in their unit
  • Analyse the problems to determine the root causes
  • Identify and test possible solutions to determine the best course of action
  • Conduct an interactive problem-solving process to involve their team

Topics / content covered during the module

  • The nature and source of problems
  • Distinguishing between problems and symptoms
  • Problem solving responsibilities at management levels
  • A generic problem-solving process
  • An interactive problem-solving process
  • Tools and techniques for problem-solving
  • Creative thinking for problem resolution


The methodology used in this module includes a problem solving simulation; interactive presentations; group discussions; real-time problem-solving exercises.
Target Audience: People who need leadership training
Module Duration: 1 day, dependent on the level of the group
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